Patients & Visitors

Patient Information

Thank you for choosing Regional Medical Center Bayonet Point. We want you to be as comfortable as possible and PLEASED with your hospital experience. This information will help you prepare for your admission and hospital experience.

New Smoking Policy - Effective April, 1, 2013

smoking policyIn keeping with our mission to improve the health of our communities, we are committed to providing a safe, clean and healthy environment for our patients, employees, visitors and customers. The use of all tobacco-related product are prohibited anywhere on the hospital campus to reduce the risk associated with passive smoking, and reduce the risk of fire hazard.

The Florida’s Patient Bill of Rights and Responsibilities states:

  • A patient is responsible for following the treatment plan recommended by the healthcare provider.
  • The patient is responsible for his or her actions if he or she refuses treatment or does not follow the healthcare provider’s instructions.
  • A patient is responsible for following the healthcare facility’s rules and regulations affecting patient care.

If a patient leaves the nursing unit and/or the building, this will be considered as an “Against Medical Advice” (AMA). The patient’s primary physician will be notified of the patient’s absence and subsequent AMA. Upon a patients return to the nursing unit, they will be informed that their absence resulted in an AMA. The patient will be given the AMA Form to sign; their belongings will be packed up and then accompanied to the main entrance

Learn more about the smoking policy:

Your Doctor

Your doctor arranges for your admission, decides what tests and procedures you receive, prescribes your medications and diet in the hospital, and decides when you are ready to be discharged. It is important that you discuss your care with your doctor while you are hospitalized at Regional Medical Center Bayonet Point.

Outpatient Testing

Make sure your doctor has called the hospital to order the procedure. Or, if the doctor gives the order to you, be sure to bring it with you when you report for testing.

Your Privacy Password

At admission, every patient is given a confidential password. Patients are told to share it with people they want to receive their confidential patient health information. Nurses and staff can provide information about the patient’s health ONLY to persons who know the password. This password is only for verbal communication regarding treatment or payment during this hospital stay. It will not be honored once the patient is discharged. Remember, our staff will not release health information without this password.

Valuables

Leave unnecessary valuables at home. Be prepared to pay your copayments and deductibles, but do not bring large amounts of cash with you. We cannot be responsible for loss or breakage of personal items brought into the hospital.

Advance Directives

If you have an Advance Directive, bring a copy when you report to Admitting. If you wish to complete an Advance Directive, the Admitting Office has the forms available to do so.

TV and Telephone

There is no additional charge for TV and local phone calls. You must call collect or charge long distance calls to your home number or credit card. Sorry, we cannot add them to your hospital bill. Friends and relatives can call you by dialing 727.819.2929 or call you directly by having you provide your room number.

Insurance Information

Bring your insurance card when you are admitted. We make a copy of it so we can bill your insurer directly for your covered benefits. Your co-payments are expected at time of service. It is important that you understand what your insurance covers and where you can go for care. Many insurance plans require pre-certification before admission. To avoid reduced benefits, call your insurance company to verify your coverage and make sure your authorizations are in order. If you have any financial questions, please call our Financial Counselors at (727) 819-2929 extension *3580 or (727) 819-2929 extension *35391 weekdays from 8:00 am to 4:30 pm.

Complaints

Regional Medical Center Bayonet Point wants to be your healthcare resource. Our goal is simple – to be the BEST hospital in the area with the BEST employees who provide the BEST service and patient care. If you have questions or concerns during your hospital stay, please call our Patient Advocate office at (727) 819-2929 extension *35076 or when in the hospital you can always dial “OO” and ask to speak to the Nursing Supervisor.

If Regional Medical Center Bayonet is unable to resolve an issue to your satisfaction you may also contact the Joint Commission at 1-800-650-6787. The Joint Commission on Accreditation of Healthcare Organizations (JCAHO) is an organization that monitors hospitals and other healthcare organizations to continuously improve the safety and quality of care provided to the public.

Important Telephone Numbers

  • Regional Medical Center Bayonet Point main number: (727)819-2929
  • Toll Free: (800) 432-7811
  • Questions about your admission: Admitting Office: (727) 819-2929 extension *31590
  • Financial questions about insurance: (727) 819-2929 extension *35890
  • Confirming time of your outpatient procedure: Central Scheduling Office (800) 921-7155
  • Questions about your hospital bill: Patient Account Services toll-free at (800) 861-0141